Return Policy
Our primary goal has always been to make sure
that your
swimwear shopping experience is fun, easy
and pleasant. We believe in fast and friendly
customer service, which is one of many reasons
we have been so successful. We want to help you
select the right
swimwear
garments. Please do not hesitate to contact us
with any questions or concerns.
We deal with our
customers on a one to one basis and we are
always trying our best to help with our
customers' needs. We are always
ready to serve you.
In order to be able to keep
offering our customers the finest
quality swimwear
fashions, at greatly reduced prices, our Refund
Policy Guidelines are set up to be able to maintain our
highest standards of customer service and low
prices.
Return and Exchange Policy
All garments unless otherwise stated in our
return and exchange policy, may be
returned for either a refund or an exchange, within 7 days from the
date that the merchandise was delivered to you.
You must notify us by email upon receiving your order if
you wish to return merchandise for a refund or
an exchange as stated in our return and exchange
policy.
To better serve you,
Returns are
only
handled via email, to reduce any chance of
processing errors.
How to
even exchange an item of the same price:
(1)
Email us the
name and address on your order.
(2)
Indicate
in your email the merchandise you are
returning and a short reason for the return.
(3)
Give us the style
number, color and size of the item you would
like in exchange
(4)
Go to our shipping page and pay the Exchange Ground Shipping and Processing charge,
or you may select a faster processing and
shipping selection if you need your exchange
order sooner. For International Exchange Orders
select the appropriate Exchange Shipping
and Processing charge for your country.
The factory will ship your exchange item once
they receive your return item and process your
order.
(5)
After completing steps 1 to 4
a Pre-Filled exchange form will be emailed to
you to print out, enclose in your returning
package and mail at your expense to the factory address on the
exchange form.
Your exchange package must reach the
factory no later than 7 days from when we issue
and email you the Pre-Filled Exchange Form for
the exchange to be honored
using a verifiable ship method with tracking.
Requested exchange items are subject to
availability at the time we receive the returned
items.
(6)
You must also enclose the original
packaging slip
you received with your order.
(7)
Upon receiving
your merchandise return, as long as the item you
are returning is in the same condition as
described in our return and exchange policy, the factory will ship
the exchange merchandise
to you.
(8)
If the condition
of the item you return does not conform to our
return and exchange guidelines, the merchandise
return will be shipped back to you at your
expense.
How to
exchange an item of greater price:
(1)
Email us the
name and address on your order.
(2)
Indicate
in your email the merchandise you are
returning and a short reason for the return.
(3)
Place a new order online for the item you would
like in exchange and select Ground Shipping and Processing,
or you may select a faster processing and
shipping selection during checkout, if you need
your exchange order sooner. For International
Exchange Orders select the appropriate Shipping
and Processing charge for your country.
The factory will ship your exchange item once
they receive your return item and process your
order.
(4)
After completing steps 1 to 3
a Pre-Filled exchange form will be emailed to
you to print out, enclose in your returning
package and mail at your expense to the factory address on the
exchange form.
Your exchange package must reach the
factory no later than 7 days from when we issue
and email you the Pre-Filled Exchange Form for
the exchange to be honored
using a verifiable ship method with tracking.
Requested exchange items are subject to
availability at the time we receive the returned
items.
(5)
You must also enclose the original
packaging slip
you received with your order.
(6)
Upon receiving
your merchandise return, as long as the item you
are returning is in the same condition as
described in our return and exchange policy, the factory will ship
the exchange merchandise
to you.
(7) Upon receiving
your merchandise return, a refund for the
purchase price of the merchandise returned will
be issued, less any shipping and handling
charges you may have paid, and less a $13
Exchange Ground Shipping and Processing charge
for the exchange service, if you select Ground
Shipping and Processing for your exchange.
(8)If the
condition of the item you return does not
conform to our return and exchange guidelines,
the merchandise return will be shipped back to
you at your expense.
Please note that
when you exchange an item, the factory will only
exchange an item for equal or greater
merchandise value.
How to
return a refundable item:
(1)
Email us the
name and address on your order.
(2)
Indicate
in your email the merchandise you are
returning and a short reason for the return.
(3) A Return Authorization
Number (RAN), the address to return your
merchandise and a Merchandise Return Form will
be emailed to you. (4)
Upon receiving your returned merchandise, a refund
in the amount you paid for the returned
merchandise, less shipping and handling charges,
and less a 25% restocking fee, will be
refunded. If you received free shipping with
your purchase a $13 shipping and handling charge
will be deducted from your refund amount.
(5)
If the condition
of the item you return does not conform to our
return and exchange guidelines, the merchandise
return will be shipped back to you at your
expense.
Return and Exchange Policy Guidelines
o
Returned merchandise
must
be in New, Unwashed and Unused Condition, and in
the same original packaging.
Merchandise must have all original tags
and nylon fastener attachments attached to it,
and tags must be un-altered, and not
disconnected cut or damaged. We are able to tell
when tags have been reattached with your own
pricing gun.
Once the tags are removed, the merchandise is
yours. No exceptions.
We will
Not Accept Returns
of merchandise with obvious signs of use,
laundered, mishandled, abused, wadded up,
soiled, smells of body odor, perfume, pet
hair, stains or any other foreign odors, if the merchandise is damaged
while in your possession, or the
hygienic liner or protective strip has been
removed. All garments are
thoroughly inspected before leaving the factory to make
sure that your garment is not damaged when you
receive it.
o
BIKINIS,
SWIMSUIT TOPS, SWIMSUIT BOTTOMS,
ONE PIECE AND TWO PIECE SWIMSUITS,
are returnable for an
exchange only.
THONG BIKINI
BOTTOMS, TONGA BIKINI BOTTOMS and G STRING
BIKINI BOTTOMS, NON COVERAGE BOTTOMS and
CLEARANCE ITEMS and SPECIAL ORDER ITEMS, due to
Health Regulations and to protect the consumer,
and because they may have been tried on, worn,
soiled or removed from their package are final
sales. If
a bikini or swimsuit item is received
incorrectly or has a manufacturing defect upon
receiving your order you will receive the option
to exchange only. No
refunds will be issued. If an exact
replacement is not available, you may select a
similar item of equal value.
Unauthorized
returns will be refused and returned to you. A
ground shipping and handling charge
will be applied to your account to ship your
return package back to you, or
a return shipping and handling charge for
orders
outside of the Contiguous United States, and
for
International orders, as they are posted on our
shipping page.
o Shipping
charges for returns will be at the customer's
expense both ways.
o Store
Credits issued up until 12-31-2010 are good for
one year from date of issue. After one year the
store credit is no longer valid and cannot be
used. We no longer issue store credits.
o Hot
tubs, swimming pools,
prolonged periods of sun exposure and suntan lotions may
cause fading to your bathing suits, yellowing or
stains may develop on your swimsuits. These
situations are not considered defects and,
therefore, bathing suits may not be returned for
any of these mentioned reasons.
Once the tags are removed from bathing suits
they may not be returned for any reason
whatsoever.
o Due
to the variations in screen resolutions, the
actual colors may look different. Due to the
layout of the fabrics, the placement of prints
may differ from the images on our web site and
thus, are not considered defective or a
misrepresentation of the actual item(s) shipped
to you.
-
We will not be responsible if the merchandise you ship back to us is
lost in the mail. We strongly recommend that
you use certified or insured mail, with a
tracking number or delivery confirmation, as
we cannot be responsible for items lost in
the mail.
-
If we ship a package to you and it comes back to us either as
"Refused" or as "Undeliverable" due to a bad
shipping address that was provided by the
customer, you will have a choice of either
receiving a refund for your purchase less
shipping and handling charges, and a 25%
restocking fee will be incurred for each
item you have ordered. Also, if you received
free shipping with your purchase a $13
shipping and handling charge will apply.
Otherwise, you may choose to have us re-ship
the package back to you at your expense. In
this case, please go to our shipping section of our website and pay for the
shipping charge to re-ship your package.
Once you have completed your shipping
payment, we will re-ship your merchandise
back to you.
-
Due to the delicate makeup of swimwear products, please return
these items in a protective box to insure a
refund or an exchange. If we receive your returned
merchandise in a damaged state due to bad
packaging or due to the fault of your
carrier, then you will need to collect
damages from the carrier in question,
assuming you shipped the package to us
insured. We will not be able to issue a
refund in this situation.
-
Once the shipping carrier drops off your
package with tracking information, at the
address you give us on your order, we are no
longer responsible for your package.
We will not be held responsible under any circumstances for delays in
delivery of your purchased merchandise and
any associated damages, due to delays in
carrier delivery, due to events beyond its
reasonable control, including without
limitation, acts of God or public enemy,
floods, fire, civil disobedience, lockouts,
strikes, freight embargoes and acts of
federal, state or local government.
-
All authorized returns that meet our Return and Exchange Policy
set forth above will result in a refund or
an exchange to the credit card used in the original
purchase.
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